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Customer Satisfaction

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Makerble® Strategies

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Master Survey

Master Survey

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Response Rates

Response Rates

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Series Analysis

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Uploaded by: Makerble Templates
Thanks for booking an experience with us. Please complete this survey to let us know how you found it and where we could improve

*Q1. Date the activity actually happened

Q2. How did you hear about us? (single choice)

Question Settings ▼ ▲
Advert Article Friend Other

Dropdown List used: How did you hear about us?

Q3. Venue Suitability (single choice)

Question Settings ▼ ▲

How would you rate the suitability of the venue?

Very bad Bad Neutral Good Very good

Dropdown List used: Venue Suitability

Q4. Speaker Suitability (single choice)

Question Settings ▼ ▲

How would you rate the suitability of the speakers?

Very bad Bad Neutral Good Very good

Dropdown List used: Venue Suitability

Q5. Group Activity Suitability (single choice)

Question Settings ▼ ▲

How would you rate the suitability of the group activities?

Very bad Bad Neutral Good Very good

Dropdown List used: Venue Suitability

Q6. Paired Reflections Suitability (single choice)

Question Settings ▼ ▲

How would you rate the suitability of the Paired Reflections activity?

Very bad Bad Neutral Good Very good

Dropdown List used: Venue Suitability

Q7. Food & Drink Suitbaility (single choice)

Question Settings ▼ ▲

How would you rate the suitability of the food and drink?

Very bad Bad Neutral Good Very good

Dropdown List used: Venue Suitability

Q8. Likelihood of booking again (single choice)

Question Settings ▼ ▲

On a scale of 1-10 (where 1 is very unlikely and 10 is highly likely), how likely are you to book another experience with us?

1 2 3 4 5 6 7 8 9 10

Dropdown List used: Likelihood of booking again

Q9. Net Promoter Score (single choice)

Question Settings ▼ ▲

On a scale of 1-10 (where 1 is very unlikely and 10 is highly likely), how likely are you to recommend us to a friend?

1 2 3 4 5 6 7 8 9 10

Dropdown List used: Likelihood of booking again

Q10. Quality of the experience (single choice)

Question Settings ▼ ▲

On a scale of 1-10 (where 1 is very low and 10 is highly high), how enjoyable was your experience?

1 2 3 4 5 6 7 8 9 10

Dropdown List used: Likelihood of booking again

Q11. What was your favourite part of the experience? (Text)
This question will appear for every contact in your story or survey response.

Q12. If a friend asked you what you had attended, how would you describe it? (Text)
This question will appear for every contact in your story or survey response.

Q13. What could we improve? (Text)
This question will appear for every contact in your story or survey response.

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360°
360°
Invite observers to answer a survey about a contact in your CRM. Send out invitations for several contacts at once via email, SMS or your own channels.

Collect Responses

Universal
Universal
Allow anyone with the link to submit a survey response.
Optionally generate a QR code.
Share Link

Tracked
Tracked
Track responses to individual contacts. Send survey invitations via email and SMS - with automated reminders - or your own communication channels.
Collect Responses

Anonymised
Anonymised
Hide the identity of each respondent when collecting responses from saved contacts or a list of email addresses.
Collect Responses

Import
Import
Upload survey responses from a spreadsheet with a row per respondent and column per question.
Import Responses

API
API
Send out survey invitations programmatically and/or receive responses via the API..
Get Started

Type Up: 1 at a time
Type Up: 1 at a time
Submit a survey response about a saved contact while filling in a survey in-person (CAPI), over the phone (CATI) or typing up a paper survey response.
Collect Response

Type Up: Several at once
Type Up: Several at once
Use the Answers Table to submit responses to each question. There’s one row per contact. Responses are automatically linked to individual contacts.
Enter Responses

Type Up: Manual Headcount
Type Up: Manual Headcount
Enter responses without the need for individual contacts or respondents. Enter the number of people who gave each answer to each question.
Enter Quantities

Universal Manual Headcount
Universal Manual Headcount
Collect manual headcount responses from anyone with the link.

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Multi-stage
Multi-stage
Collect demographic data. Thread several surveys together. Deliver advanced survey experiences.
Go to Signup Pages

Branded Portal
Branded Portal
Provide respondents with a password-protected space to submit, review, discuss or act upon survey responses.
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Automation
Automation
Automatically send out survey invitations whenever certain rules are met
Create an automation

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