Customer Satisfaction

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Customer Satisfaction

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Thanks for booking an experience with us. Please complete this survey to let us know how you found it and where we could improve

*Q1. Date the activity actually happened

Q2. How did you hear about us? (single choice)

Question Settings ▼

Advert	Article	Friend	Other

Dropdown List used: How did you hear about us?

Q3. Venue Suitability (single choice)

Question Settings ▼

The Ask(s): how this will appear in the survey

How would you rate the suitability of the venue?

Very bad	Bad	Neutral	Good	Very good

Dropdown List used: Venue Suitability

Q4. Speaker Suitability (single choice)

Question Settings ▼

The Ask(s): how this will appear in the survey

How would you rate the suitability of the speakers?

Very bad	Bad	Neutral	Good	Very good

Dropdown List used: Venue Suitability

Q5. Group Activity Suitability (single choice)

Question Settings ▼

The Ask(s): how this will appear in the survey

How would you rate the suitability of the group activities?

Very bad	Bad	Neutral	Good	Very good

Dropdown List used: Venue Suitability

Q6. Paired Reflections Suitability (single choice)

Question Settings ▼

The Ask(s): how this will appear in the survey

How would you rate the suitability of the Paired Reflections activity?

Very bad	Bad	Neutral	Good	Very good

Dropdown List used: Venue Suitability

Q7. Food & Drink Suitbaility (single choice)

Question Settings ▼

The Ask(s): how this will appear in the survey

How would you rate the suitability of the food and drink?

Very bad	Bad	Neutral	Good	Very good

Dropdown List used: Venue Suitability

Q8. Likelihood of booking again (single choice)

Question Settings ▼

The Ask(s): how this will appear in the survey

On a scale of 1-10 (where 1 is very unlikely and 10 is highly likely), how likely are you to book another experience with us?

1	2	3	4	5	6	7	8	9	10

Dropdown List used: Likelihood of booking again

Q9. Net Promoter Score (single choice)

Question Settings ▼

The Ask(s): how this will appear in the survey

On a scale of 1-10 (where 1 is very unlikely and 10 is highly likely), how likely are you to recommend us to a friend?

1	2	3	4	5	6	7	8	9	10

Dropdown List used: Likelihood of booking again

Q10. Quality of the experience (single choice)

Question Settings ▼

The Ask(s): how this will appear in the survey

On a scale of 1-10 (where 1 is very low and 10 is highly high), how enjoyable was your experience?

1	2	3	4	5	6	7	8	9	10

Dropdown List used: Likelihood of booking again

Q11. What was your favourite part of the experience? (Text)

Q12. If a friend asked you what you had attended, how would you describe it? (Text)

Q13. What could we improve? (Text)

Organisations using the survey

We Are The SportyKids