Exit Survey

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Makerble Templates

Number the questions (only when viewed internally)

Section 1: Exit Details (Staff-recorded)

Q1. Move-on Destination (single choice)

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

Where did the person move to upon exit?

Supported housing/hostel	Private rented accommodation	Social housing	Staying with family/friends	Residential treatment/rehabilitation	Hospital/care facility	Prison/custody	Another emergency accommodation service	Returned to rough sleeping	Unknown/lost contact	Other

Dropdown List used: Move-on Destination

Q2. Planned vs Unplanned Exit (single choice)

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

Was this a planned move-on or unplanned exit?

Planned	Unplanned

Dropdown List used: Planned vs Unplanned Exit

Q3. Accommodation Secured Before Exit (single choice)

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

Was accommodation secured before the person left?

Yes	No

Dropdown List used: Accommodation Secured Before Exit

Q4. Length of Stay

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

Total Nights Stayed

Q5. Ongoing Support in Place (single choice)

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

Does the person have ongoing support arranged for after they leave?

Yes	No

Dropdown List used: Ongoing Support in Place

Q6. Type of Ongoing Support (single choice)

Question Settings ▼ ▲

Open the Metric

Housing support worker	Mental health services	Substance use treatment	Healthcare	Benefits/financial support	Employment support	None	Other

Dropdown List used: Type of Ongoing Support

Q7. Key Worker Assigned (single choice)

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

Does the person have a named key worker for ongoing support?

Yes	No

Dropdown List used: Key Worker Assigned

Section 2: Assessment & Planning (Staff-rated)

Q8. Which health services did you access while here? (single choice)

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

Which health services did you access while here?

GP	Dentist	Mental health	Substance use	Hospital	Sexual health	None

Dropdown List used: Which health services did you access while here?

Q9. Did you start a benefits application? (single choice)

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

Did you start a benefits application?

Yes	No

Dropdown List used: Did you start a benefits application?

Q10. Do you now have photo ID or essential documents? (single choice)

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

Do you now have photo ID or essential documents?

Yes	No

Dropdown List used: Do you now have photo ID or essential documents?

Section 4: Confidence & Wellbeing (Resident self-report if possible - Scale 1-10)

Q11. Housing Confidence (single choice)

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

How confident do you feel about your housing situation going forward?

1	2	3	4	5	6	7	8	9	10

Dropdown List used: Housing Confidence

Q12. Ability to Sustain Accommodation (single choice)

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

How confident do you feel in your ability to keep your accommodation?

1	2	3	4	5	6	7	8	9	10

Dropdown List used: Housing Confidence

Q13. Knowledge of Housing Rights (single choice)

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

How well do you understand your housing rights and options?

1	2	3	4	5	6	7	8	9	10

Dropdown List used: Knowledge of Housing Rights

Q14. Physical Health Perception (single choice)

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

How would you rate your physical health right now?

1	2	3	4	5	6	7	8	9	10

Dropdown List used: Physical Health Perception

Q15. Mental Wellbeing (single choice)

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

How would you rate your mental health and wellbeing right now?

1	2	3	4	5	6	7	8	9	10

Dropdown List used: Physical Health

Q16. Overall, how would you rate your experience staying here? (single choice)

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

Overall, how would you rate your experience staying here?

1	2	3	4	5

Dropdown List used: Overall, how would you rate your experience staying here?

Q17. Did you feel supported by staff? (single choice)

Question Settings ▼ ▲

Open the Metric

The Ask(s): how this will appear in the survey

Did you feel supported by staff?

1	2	3	4	5

Dropdown List used: Did you feel supported by staff?

Q18. What was most helpful during your stay? (Text)
This question will appear once within your story or survey response.

Once per Story or Contact

text field: What was most helpful during your stay?

Mode:

One field for the story
One field per contact in the story

Cancel

Q19. What could we improve? (Text)
This question will appear once within your story or survey response.

Once per Story or Contact

text field: What could we improve?

Mode:

One field for the story
One field per contact in the story

Cancel

Collect survey responses

360°

Invite observers to answer a survey about a contact in your CRM. Send out invitations for several contacts at once via email, SMS or your own channels.

Collect Responses

Universal

Allow anyone with the link to submit a survey response.
Optionally generate a QR code.
Share Link

Tracked

Track responses to individual contacts. Send survey invitations via email and SMS - with automated reminders - or your own communication channels.
Collect Responses

Anonymised

Hide the identity of each respondent when collecting responses from saved contacts or a list of email addresses.
Collect Responses

Import

Upload survey responses from a spreadsheet with a row per respondent and column per question.
Import Responses

API

Send out survey invitations programmatically and/or receive responses via the API..
Get Started

Filled in by a Colleague: 1 contact at a time

Filled in by a Colleague: 1 contact at a time

Submit a survey response about a saved contact while filling in a survey in-person (CAPI), over the phone (CATI) or typing up a paper survey response.
Collect Response

Filled in by a Colleague: Several at once

Filled in by a Colleague: Several at once

Use the Answers Table to submit responses to each question. There’s one row per contact. Responses are automatically linked to individual contacts.
Enter Responses

Filled in by a Colleague: Manual Headcount

Filled in by a Colleague: Manual Headcount

Enter responses without the need for individual contacts or respondents. Enter the number of people who gave each answer to each question.
Enter Quantities

Universal Manual Headcount

Collect manual headcount responses from anyone with the link.

Share Link

Multi-stage

Collect demographic data. Thread several surveys together. Deliver advanced survey experiences.
Go to Signup Pages

Branded Portal

Provide respondents with a password-protected space to submit, review, discuss or act upon survey responses.
Get Started

Automation

Automatically send out survey invitations whenever certain rules are met
Create an automation

360° Assessment

Get a rounded view of each contact by combining their self-reflections (Tracked), perspectives from people who know them (Observers) and your colleagues' professional opinions (Filled in by a Colleague). Send invitations for several contacts at once by email, SMS or your own channels.

How to use surveys

Conduct a full 360° Assessment

Whose perspectives do you want to collect?

Each button will open in a new tab. Come back to this tab to send surveys to the next category of respondent.

Tracked

Self Reflections from the contact(s) whom this 360° Assessment is about

Observers

Opinions of other contacts who know the contact whom this 360° Assessment is about

Filled in by a Colleague

Professional opinions of your colleagues who work with the contact(s) whom this 360° Assessment is about

How it works

Collect responses: Generate unique survey links to send to every contact whom the 360° is about and every observer contact whose perspective you want. Send via email, SMS or your own channels.

Colleagues simply navigate to a contact’s profile to fill in the survey giving their own perspective or click the Filled in by a Colleague option on the left.
Compare perspectives: Overlay self reflections with the individual or mean average responses from observers and colleagues. Spot patterns, save charts and download the full dataset if you want to.
Follow up automatically: Schedule smart reminders that only send to contacts who haven’t completed the survey. Setup response-based workflows e.g. adding a flag or sending an email if an answer signals a safeguarding concern.

Learn more

Reporting outcomes while reducing admin

Capturing feedback across the nation

Giving young people a better future

Ensuring sustainability once the grant is spent

Attracting funding

Setting a global benchmark for DEI

Data-driven decisions

Exit Survey

Choose a Project

Analyse results from one project

About

Section 1: Exit Details (Staff-recorded)

Q1. Move-on Destination (single choice)

Q2. Planned vs Unplanned Exit (single choice)

Q3. Accommodation Secured Before Exit (single choice)

Q4. Length of Stay

Q5. Ongoing Support in Place (single choice)

Q6. Type of Ongoing Support (single choice)

Q7. Key Worker Assigned (single choice)

Section 2: Assessment & Planning (Staff-rated)

Q8. Which health services did you access while here? (single choice)

Q9. Did you start a benefits application? (single choice)

Q10. Do you now have photo ID or essential documents? (single choice)

Section 4: Confidence & Wellbeing (Resident self-report if possible - Scale 1-10)

Q11. Housing Confidence (single choice)

Q12. Ability to Sustain Accommodation (single choice)

Q13. Knowledge of Housing Rights (single choice)

Q14. Physical Health Perception (single choice)

Q15. Mental Wellbeing (single choice)

Q16. Overall, how would you rate your experience staying here? (single choice)

Q17. Did you feel supported by staff? (single choice)

Q18. What was most helpful during your stay? (Text) This question will appear once within your story or survey response. Change this

Q19. What could we improve? (Text) This question will appear once within your story or survey response. Change this

Collect survey responses

How to use surveys

Choose a Project

Select a Project

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Q18. What was most helpful during your stay? (Text)
This question will appear once within your story or survey response.

Q19. What could we improve? (Text)
This question will appear once within your story or survey response.