Purpose: How to interpret and report on exit destinations
Content:
Positive Move-on Destinations:
- Supported housing/hostels (most common positive move-on)
- Private or social housing (excellent outcome, rare from emergency accommodation)
- Staying with family/friends (can be positive if sustainable)
- Residential treatment/rehabilitation (very positive for those with substance use/mental health needs)
Neutral/Temporary:
- Another emergency accommodation service (still housed but not progressed)
- Hospital/care facility (necessary but temporary)
Negative Outcomes:
- Returned to rough sleeping (crisis not resolved)
- Unknown/lost contact (common in emergency accommodation - often means rough sleeping)
- Unplanned exits (person left before move-on could be arranged)
Realistic Expectations: Emergency accommodation is the START of the journey, not the end. Success rates:
- 40-60% move to supported housing (good outcome)
- 10-20% return to rough sleeping (unavoidable in crisis services)
- 20-30% lost contact (reality of working with transient populations)
- 5-10% move to permanent housing directly (rare but excellent)
Reporting Tips:
- Report on "housing retention" not just "positive move-on" - even another emergency service is better than streets
- Track "planned vs unplanned" exits - this shows service quality
- Be honest about lost contact - don't count as positive outcomes
- Celebrate the small wins - every night off the streets matters
Tags: Outcomes, Reporting, Move-on Planning