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    • Making Emergency Intake Trauma-Informed and Rapid

    Posted by Makerble Templates 7 months ago
    Edited by Curated by Makerble 7 monthsago

    Makerble Templates's Idea:


    Purpose:     Balance data collection with crisis response

    Content:

    The Challenge: People arriving at emergency accommodation are often in acute crisis. They may be:

    • Exhausted, cold, hungry
    • In withdrawal or intoxicated
    • Traumatized or distressed
    • Suspicious of services
    • Unable to focus on paperwork


    Trauma-Informed Intake Principles:

    1. Safety First, Data Second
      • Get them a bed, food and warmth FIRST
      • Collect only essential information initially (name, age, immediate risks)
      • Complete full intake within first 48 hours when they've stabilized
    2. Essential vs Nice-to-Have
      • Essential NOW: Name, age, immediate health/safety risks, allergies, consent
      • Can wait: Full background, detailed history, support planning
    3. Choice and Control
      • Offer choices: "Would you prefer to complete this now or tomorrow?"
      • Allow "prefer not to say" options liberally
      • Accept partial information - you can add more later
    4. Plain Language
      • Don't ask "What was your previous tenure arrangement?"
      • DO ask "Where were you sleeping last night?"


    Makerble Tips:

    • Use the Contact Form for minimum essential info (5 minutes max)
    • Add the Baseline Survey later (within first week)
    • Enable "Quick Add Contact" for crisis situations
    • Train staff on partial data entry - something is better than nothing


    Tags:     Intake, Trauma-Informed, Crisis Response