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Emergency Accomodation

Safe beds tonight. Sustainable futures tomorrow.

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Provide safety, dignity and pathways out of homelessness

Access the measurement and accountability tools you need to provide emergency housing to people experiencing homelessness. This toolkit is designed for night shelters, hostels and emergency accommodation services that offer immediate safety and basic needs to rough sleepers and people in housing crisis.


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Connect the actions you take to the difference they make

Provision

What you do - the services and support delivered

E.g. Bed nights provided

Reaction

Immediate changes experienced during emergency accommodation stay

E.g. Mental wellbeing

Behaviour

What happens at the point of exit

E.g. Referrals made

Impact

What happens to the person several months later

E.g. Current housing status

Quantify every aspect of your impact

Emergency Accomodation: + Use this impact framework

Measure what matters at every stage of the journey

Get started with surveys written for this kind of work. Use the ready-made version, adapt it if you want or write your own surveys from scratch.

Baseline Assessment (Within First Week)

Fill this in within the first few days of arrival. This survey can be completed by the resident themselves or as an 'interview' conducted by a member of your team.

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Exit Survey

Capture outcomes at the point of leaving emergency accommodation

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1-Month Follow-Up (Optional)

Track the extent to which housing has been sustained. This could be filled in via a phone call or by sending the survey via SMS or email.

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3-Month Follow-Up (Optional)

Further longitudinal tracking of impact.

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Recurring surveys. Made manageable.

With Makerble® it’s easier than ever to gather all the insights you need to change lives, drive growth and spark transformation.

Understand how people’s answers change over time
Send surveys out automatically using Automations
Import previous survey responses with ease
Survey offline and on the go

Understand how people’s answers change over time

Whether you survey once or at regular intervals, you can easily compare trends, spot changes and measure longitudinal impact across individuals or groups.

Send surveys out automatically using Automations

Set rules that trigger surveys automatically - when someone joins a programme, attends an event or reaches a key milestone. Initiate follow-ups, send reminders and personalise survey journeys to keep participants involved throughout.

Import previous survey responses with ease

Bring your survey history with you. Makerble lets you upload legacy data from spreadsheets or other platforms - and even link it to individual profiles in your CRM. That means no disruption, just continuity and deeper insight.

Survey offline and on the go

Use tablets and smartphones to record survey responses even without an internet connection - all results sync to the cloud automatically whenever you have an internet connection.



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Your Impact Playbook

Learn from others' mistakes and benefit from practical, crowdsourced strategies that help you achieve this toolkit's outcomes.

Setting Up Emergency Accommodation Tracking on Makerble

Quick-start guide for emergency accommodation providers Create your Project (e.g., "Winter Night Shelter 2026" or "Emergency Beds Service")Import the Impa...

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Understanding Move-on Destinations and Success Rates

How to interpret and report on exit destinations Supported housing/hostels (most common positive move-on)Private or social housing (excellent outcome, rar...

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Making Emergency Intake Trauma-Informed and Rapid

Balance data collection with crisis response People arriving at emergency accommodation are often in acute crisis. They may be: Exhausted, cold, hungryI...

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Why Follow-Up is Hard (And How to Improve It)

Realistic expectations and strategies for post-exit contact People move frequently and don't update contact detailsPhone numbers change or run out of cre...

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Demonstrating Impact When People Leave Quickly

Measuring success in short-stay services People may stay only 1-3 nights. How do you measure impact? (Measure THIS)Bed nights provided (every night off...

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→ See more Impact Actions

Don't just measure change. Accelerate it.

Measuring your impact is only half the battle. To help you improve your results, every Toolkit™ comes with an integrated Impact Playbook.

Learn from what works
A safe space to share ideas
Helpful suggestions, right where you need them
Create your own Best Practice playbooks

Learn from what works

Access a library of proven practical strategies designed to help you achieve these outcomes. Find examples of what's worked in other organisations and stay up-to-date on best practice.


A safe space to share ideas

Cultivate curiosity, knowledge-sharing and openness to new ideas across your team. Your colleagues can share their own suggestions, improvements and reflections that are tagged to specific outcomes.


Helpful suggestions, right where you need them

Provide colleagues with timely relevant guidance that's specific to each contact, client or beneficiary they're working with. Ideas are tagged with demographic characteristics and specific outcomes or indicators - which means that your colleagues will only see suggestions that are suitable for the person they're working with.

Create your own Best Practice playbooks

Curate ideas into Collections that are themed around particular topics or ways of working. Pick from the public library as well as ideas contributed by your team based on their own expertise or lived experience.



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Every impact KPI you need to track. Organised in one place.

Work with our library of metrics or create your own

People's immediate health and wellbeing stabilizes

Change in Potential

Physical Health...
Mental Health &...
+ 2 more
People move into safe, appropriate accommodation

Change in Behaviour

Move-on Destina...
Planned vs Unpl...
+ 2 more
People have connections to ongoing support

Change in Behaviour

Ongoing Support...
Type of Ongoing...
+ 1 more
People feel more confident about their housing situation

Change in Behaviour

Housing Confidence
Ability to Sust...
+ 1 more
People sustain their housing

Change in Quality

Still in Accomm...
Still in Accomm...
+ 2 more
People do not return to rough sleeping

Change in Quality

No Return to St...
Nights Slept Rough
People maintain improvements in wellbeing

Change in Quality

Physical Health
Mental Wellbeing
+ 1 more
People reduce their support needs over time

Change in Quality

Level of Suppor...
Managing Indepe...
→ See more Impact KPIs

Metrics that link your work to your impact

Report results in an instant. Spot gaps quickly and make data-driven decisions based on live information.

Quantify the difference you make
Visualise progress geographically
Calculate Economic Impact
Import results from spreadsheets

Quantify the difference you make

Track impact using stories, surveys, imported spreadsheets or API integrations. Keep everything in one place - numbers, narratives, media and more.

Visualise progress geographically

Plot your impact on a map - from heatmaps showing aggregated change to location pins on individual stories and projects. A powerful way to see gaps, strengths and reach.


Calculate Economic Impact

Define your own multipliers, proxies and financial values. Makerble® automatically calculates the Social Value, SROI or Economic Impact of the outcomes you’re delivering based on the numbers you enter. No third-party subscription needed.


Import results from spreadsheets

Record impact stats and stories directly. Pull in results from spreadsheets, forms or other tools. Connect to to other systems for seamless continuity using APIs and integrations.


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Ready to create lasting impact?

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